Refund Policy

We have a 30-day refund policy, which means you have 30 days after receiving your item to report the issue(s).

To be eligible for a refund, please reach out to our customer service with a photo of the received crabs claws in the condition that they have been delivered. 

To start a refund, you can contact us at ahoy@captainstonecrab.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the claws are warm or if the gel packs have failed during the transit from our office to your address.

Exceptions / non-returnable items
Please note that while we make sure that each and every order is packed with utmost care and shipped properly, there can be cases which might arise from UPS. This includes UPS delaying the packages either because of weather, they are unable to deliver on time or any other UPS related issues which are non-refundable. Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received your request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve processed your refund, please contact your financial institution to get further info.