Shipping Policy

Captain Stone Crab takes enormous pride in every product we offer and strive to deliver them in the best possible condition on the requested delivery date. 
 
While there are many things, we do to mitigate the risk of shipping fresh food around the country, there are unfortunately some things outside of our control like the weather and transit delays once the package is in the hands of UPS. As such, the shipping guidelines published on this website are not guarantees of shipping or arrival date. 
 
Captain Stone Crab is unable to guarantee the time of delivery, as this is all subject to the local carrier. Most carriers will deliver packages anytime between 8 am - 8 pm. If you are placing an order for a time-sensitive event, we recommend placing your order early and scheduling it to arrive 2+ days before your event. Most of our products can be refrigerated upon arrival to preserve freshness. 
In anticipation of high package volumes (especially during holidays) or other uncontrollable events, we may have your order ship early to ensure that it arrives in good condition. 
 
Captain Stone Crab reserves the right to schedule the arrival of your order earlier than estimated to prevent delays, based on operational conditions. 
 
Captain Stone Crab is not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, terrorism safety control, local carrier mis-scans or inaccurate/incomplete shipping information, and we do not require a signature for the release of any shipment. Leaving a package at an address is ultimately up to the complete discretion of the individual delivery person and is therefore entirely outside our control. 
 
Captain Stone Crab does not require a signature for the delivery of most of its packages.  
 
Customers are responsible for checking that all shipping information is correct before submitting an order as well as in their order confirmation email. If you need to modify the delivery address once your order has shipped, a request will need to be submitted 3 days prior to the scheduled delivery date. Captain Stone Crab is not responsible for delays in transit caused by address modification. 
 
There are no returns, refunds or cancellations allowed on any orders that have shipped but Captain Stone Crab offers insurance through a third party vendor called Insurify (more information below). 
All packages are shipped via UPS Next Day Air or FedEx Priority Overnight and therefore we cannot ship to P.O. Box addresses. 
 
Our cut-off for both local delivery and next day delivery is 2 p.m. EST. 
Any inquiries, please email us at support@CaptainStoneCrab.com . 
 
When are your shipping days? 
Our shipping days are Mondays through Friday. We do not ship on Saturdays or Sundays. We also do not ship outside Miami-Dade county on holidays recognized by UPS (New Year’s Day, Memorial Day, July 4, Labor Day, Thanksgiving Day and Christmas Day). 

2022 Blackout Delivery Days: 

- Sunday, July 4th 
- Monday, September 6, Labor Day 
- Thursday and Friday, November 25th-26th, Thanksgiving 
- Saturday, December 25th, Christmas 
- Saturday, January 1st 2022, New Year’s Day 

How do you ship your products? 

All of products are shipped in a corrugated box using insulated walls and Gel Packs. Gel packs have the added benefit over ice that they do not cross-contaminate foods as ice can do when it turns liquid and mixes with the foods. Gel packs are often made of non-toxic materials that will not liquefy, and therefore will not spill or contaminate if the container breaks. Gel packs may be made from hydroxyethyl cellulose (Cellusize™) or vinyl-coated silica gel. 
 
When shipping Key Lime Pie, we package utilizing a corrugated box with insulated walls and gel packs.  
Upon receipt of your package, remove all food products from the box, and put it in the freezer. 
 
What is your cancellation policy? 

Cancellation is required 3 calendar days prior delivery date to receive a full refund. Email support@CaptainStoneCrab.com for assistance. Example: If you order for Thursday delivery, you will need to cancel your order by Monday 12 p.m. EST. Any cancellation requests after the 3 day window, will not qualify for a refund.  
 
Do you offer insurance coverage on order shipments?  

Captain Stone Crab partners with a third-party “Insurify” to provide insurance coverage on order shipments. If your package is delivered a day late from the promised delivery date, you are eligible through a “damaged product and shipping box” claim to receive a reshipment of your order. Insurify will also offer protection against lost or stolen packages. 
 
Insurify is responsible for all claims submitted and will execute the requested solution. All claims need to be submitted with Insurify directly within 10 calendar days of scheduled delivery date, not through Captain Stone Crab nor UPS. 
 
Captain Stone Crab is not responsible for refunds or reshipments of delayed packages, lost packages, or stolen packages. Place a claim by submitting a ticket through our support team support@Captainstonecrab.com